At Dare MONK, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help with a simple and straightforward refund process.
Eligibility for Refund:
We offer refunds within 10 days from the date of delivery, provided the following conditions are met:
- The item is unused, unwashed, and in original condition.
- The item is in its original packaging with tags attached.
- Proof of purchase (order number) is provided.
- The item is not on sale or marked as non-refundable (such as gift cards or final sale items).
Refund Process:
- Request a Refund:
To initiate a refund, please contact us at [email address] within 30 days of receiving your order. Include your order number and reason for the refund request. - Return the Item:
Once your request is approved, we’ll provide instructions for returning the item. The item must be returned using a traceable shipping method at the customer’s expense. - Refund Issued:
After we receive the returned item and verify its condition, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow up to 7-10 business days for the refund to appear in your account, depending on your payment provider.
Non-Refundable Items:
Certain items are not eligible for a refund, including:
- Sale or discounted items
- Gift cards
- Items marked as ‘Final Sale’ or custom items
Shipping Costs for Refunds:
Shipping charges for returns are the responsibility of the customer, unless the item is defective or damaged upon arrival. In that case, we will cover the return shipping cost.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at [email address] with a photo of the item and your order number. We’ll arrange a return and send you a replacement at no additional cost.